Case Study - Roofing Industries - 3D Design

The Challenge:

Numerous installers have failed to adhere to best practices during the installation of downpipe and elbow sets. Consequently, the product has suffered from subpar performance and reduced durability.

To address this issue, the company aims to educate customers about the correct installation methods and provide easy access to these guidelines. Ensuring proper installation practices will enhance product longevity and overall satisfaction.

The Solution:
As part of the initiative, the company is in the process of including a printed copy of the installation instructions with every downpipe and elbow set. Additionally, they are incorporating a QR code that links to a 3D animated interactive web guide, providing step-by-step instructions for the installation process. This thoughtful approach ensures that customers have a clear and convenient reference for correctly installing the product. Moreover, Verge Tech NZ is actively developing an augmented reality (AR) version of the product, allowing customers to visualize the installation process in real time.

Potential Annual Cost Savings for the Company: $ 200,000*

*Based on similar company infrastructure and mid size businesses.

Case Study - Roofing Industries - Proof of Delivery App

The Challenge:

The company encountered a significant challenge when delivering products to remote locations or sites where clients were not consistently present. This led to a surge in customer service inquiries regarding delivery status and product location. Unfortunately, this information was not readily available, as the delivery team had to wait until the drivers returned. The process involved manually uploading delivery photos from each smartphone to a computer at the end of the day and then matching them with the corresponding orders.

The Solution:

A custom delivery app was created within the company’s enterprise ecosystem. This app empowers delivery drivers by enabling them to:

  • Log the distinct delivery number associated with each order.
  • Attach pertinent photos directly to the specific delivery.
  • Automatically capture latitude and longitude coordinates during app usage.
The real-time data flow from this app to the customer service team is the game-changer. Armed with this information, the team can now promptly update customers about their deliveries. The benefits are manifold:
  • Reduced labor and time required to manage this process.
  • Enhanced customer satisfaction due to timely updates.
  • Increased trust in the company’s delivery capabilities.
This seamless integration of technology has transformed the delivery experience, making it more efficient and reliable.

Potential Annual Cost Savings for the Company: $ 200,000*

*Based on similar company logistics and mid size businesses.

Case Study - Roofing Industries - Online Catalogue

The Challenge:

In the rainwater division, the staff deal with a wide range of products, each with its own unique style and functionality. As the company continually introduces new products to replace existing ones, ensuring better durability and functionality, Roofing Industries faced several challenges.

Previously, communication relied heavily on email exchanges. When clients requested information or product images, staff would take photos of the items in the factory and send them via email. However, this approach became increasingly cumbersome. Keeping up with product changes and ensuring that both clients and staff (both within the division and across the country) were on the same page proved challenging.

The Solution:

Adding to the complexity, intricate product codes often confused clients and staff members alike. To address these issues, the team at Verge Tech NZ decided to pair each product’s code with a clear image. The Team then uploaded this information to an online database. By broadcasting this database to national staff and clients, the team created a comprehensive product catalogue. Additionally, it included details about upcoming product launches.

This streamlined approach saved time for branch employees across the country. They could now use the correct product code when placing orders. Furthermore, the rainwater division staff no longer needed to spend time communicating with branch staff to ensure accurate orders. Clients also benefited from having access to virtual samples of the products before making their final decisions. As a further step, Roofing Industries has incorporated this catalogue onto their website, making essential information readily available to a wider audience.

Potential Annual Cost Savings for the Company: $ 200,000*

*Based on similar company infrastructure and mid size businesses.
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